Service Agreement Terms

1. ABOUT BRINOMI SERVICES WEBSITE

• 1.1. The following domains, https://brinomi.com and https://brinomi.com.br, are owned and operated by Brinomi Serviços, a trade name of G. N. Nagamine Ltda (Brazilian Tax Identity CNPJ: 57.569.862/0001-57), with its legal address at Rua Bom Pastor, 340, Suite 96, Ipiranga, São Paulo-SP, Brazil. This document establishes the terms governing the services provided by G. N. Nagamine Ltda.
• 1.2. Throughout this document, G. N. Nagamine Ltda shall be referred to as “BRINOMI,” or “we.”
• 1.3. The client engaging our services may be referred to as “CLIENT,” or “you.”
• 1.4. Our Privacy Policy, detailing data collection practices on BRINOMI’s websites, is available at: https://brinomi.com/en/privacy-policy/.

2. SCOPE OF THIS DOCUMENT

• 2.1. You are reviewing this Service Agreement Terms because you are procuring one or more of our services via BRINOMI’s website or have received a service proposal from BRINOMI and intend to proceed with the engagement.
• 2.2. This document is publicly accessible at https://brinomi.com/service-agreement-terms/ and may be consulted at any time by interested parties.

3. SERVICES OFFERED

• 3.1. This agreement covers the services listed on BRINOMI’s website and those outlined in personalized proposals sent via email or messaging platforms.
• 3.2. The PERSONALIZED PROPOSAL is a critical component of formalizing service agreements with BRINOMI. Do not proceed with payment or contracting unless you have received a personalized proposal that may specify one or all of these items: deliverables, deadlines and prices.
• 3.3. For services not listed on BRINOMI’s website but included in a personalized proposal, the engagement commences upon:
  • (a) Completion and submission of the client registration form (with acceptance of these terms);
  • (b) BRINOMI’s verification of the CLIENT’s documentation; and
  • (c) Payment of the initial deposit by the CLIENT.
• 3.4. For services listed on BRINOMI’s website, the engagement begins when:
  • (a) The CLIENT contacts BRINOMI to confirm availability and timelines;
  • (b) BRINOMI sends a personalized proposal; and
  • (c) The CLIENT completes payment via the designated service link.
• 3.5. For website design, maintenance, development, or implementation, a supplemental agreement applies, accessible here: Website Services Addendum.
• 3.6. For logo design services, a separate addendum is available here: Logo Design Terms.

4. CLIENT REGISTRATION

• 4.1. We only work with individuals or companies that are already certain about their business name and the activities of their business. Please do not hire us if you are still in the planning phase of your business or if you are going to make radical changes to your way of operating. We will not refund your money if you change the scope of the project after it has started.
• 4.2. Registration may be completed by individuals or legal entities. Corporate registrations must designate a natural person as the accountable representative, providing full name, date of birth, and email. If you are Brazilian or represent a Brazilian company, you will also be asked for your CPF (Brazilian tax ID). This individual will serve as the primary liaison between the CLIENT and BRINOMI.
• 4.3. For corporate clients, the registrant must hold administrative authority (per corporate bylaws) to make binding decisions on behalf of the entity.
• 4.4. If a third party represents the CLIENT, BRINOMI requires written authorization from the corporate entity permitting such representation.
• 4.5. Email and WhatsApp (or an agreed alternative messaging platform) will serve as the primary communication channels.
• 4.6. The CLIENT must ensure registration details remain current. False information will result in account termination.
• 4.7. To prevent email filtering, whitelist: contact@brinomi.com.

5. SERVICE EXECUTION PRINCIPLES

• 5.1. Once a service has been contracted and started, it cannot be changed to another service.
• 5.2. After informing the objective and characteristics of a project, we will start the services based on the information provided by the CLIENT. The CLIENT cannot modify the information about the objectives and characteristics of the project when the project is already underway.
• 5.3 Always send the correct text for the service. Do not just send draft ideas; be sure about the message you want to convey before requesting any service.
• 5.4. For textual content, you commit to the veracity and legal effects of publishing all your texts in your project. Based on your original text, or an initial mapping, we can suggest ways of displaying it in elements of shapes, colors and letters that can highlight your message, but at no time do we share authorship of the texts displayed in the materials produced.
• 5.5. When the service requires logging into tools contracted by the CLIENT, the access information must be provided at the beginning of the project.

6. TIMELINES, WORKDAYS, AND DEADLINES

• 6.1. BRINOMI always provides the deadlines in days for the stages of your project at the time of the quote, before your initial payment. Even for services available for sale online, you must first speak to BRINOMI so that we can provide deadlines and dates.
• 6.2. We will start counting deadlines as soon as the client sends all the information about their business or project.
• 6.3. Our deadlines are given in numbers of days, but this does not imply exclusive dedication of 24 hours to your project. If you need full and exclusive dedication of a professional, please request a quote.
• 6.4. Once an approval stage has been advanced, returning to previous stages is considered rework and is subject to pricing.
• 6.5. The deadline for delivery of a stage is suspended when there is a delay in payment, until the payment is regularized.
• 6.6. At any time during the project, you can request an online meeting or brief conversation via messaging application, as long as it is done 24 hours in advance on a business day.
• 6.7. We work on weekdays, from Monday to Friday, during business hours. We do not work on holidays or weekends. We may make exceptions, as long as previously agreed.
• 6.8. Customer messages sent on the weekend will be answered on Monday, by the end of the day, if Monday is not a holiday.
• 6.9. We do not work on December 24th or December 31st. We take the day off on Carnival Monday and Tuesday.

7. SERVICE LOCATION

• 7.1. With the exception of photography and photo mapping services for virtual tours, all other activities of our services are NOT performed within the CLIENT’s company.
• 7.2. Unless otherwise agreed in the budget proposal, BRINOMI does not hold face-to-face meetings to monitor the project, approve stages, or provide training.
• 7.3 When the project includes training, it is done by video recording or sending a PDF with a manual, according to the CLIENT’s preference. Online meetings may also be held for clarification, when requested by the CLIENT, within a period of 1 month after receiving the video or written training.

8. IMAGE USAGE

• 8.1. The sub-items below refer to the provision of services where the use of images is foreseen in the provision of services.
• 8.2. When we refer to courtesy images, they come from our image stock suppliers.
• 8.3. Images from suppliers with whom we do not have contracts and not requested during the budget period will be priced and charged as an additional fee, with prior authorization from the client.
• 8.4. We do not use editorial photos, which are photos intended for news, for commercial use.
• 8.5. We do not use photos from other websites without authorization from the photographer or the owner of the image.
• 8.6. We do not search for or verify the rights to images when we receive images from the client. We assume that the client sends us images that can be used in their artwork, with authorization from the owner of the images, or having purchased them from photo sales websites.
• 8.7. We prefer to receive logos in vector files or with a transparent background.
• 8.8. For projects in which the CLIENT takes the photographs or in the photographic mapping for virtual tours, the CLIENT is responsible for collecting authorization for the use of images of their employees, models or other people that they wish to display in their photographs or virtual tours.
• 8.9. For projects in which the CLIENT takes the photographs or in the photographic mapping for virtual tours. The CLIENT will be given the option to request the application of the fog effect on people’s faces, so that they are not identifiable.

9. DISCOUNTS

• 9.1. Discounts may be offered in the budget proposal and are valid for a period of time as per the text of the proposal. Each discount shown in the budget proposal is individualized for the particular customer. The discount offered has the validity date of the budget.

10. PAYMENT TERMS

• 10.1. Payment is expected to be made on the agreed dates. Otherwise, fines and interest will be charged per day of delay, as well as cancellation of services rendered if the service is in the middle of being provided.
• 10.2. When the CLIENT prefers to work with payment in two installments, with the down payment plus the remainder. The final installment is paid whichever comes first: in 30 days or upon completion of the project, before delivery of the files.
• 10.3. Delay in payment of any of the installments referred to in paragraph 6.1 will result in an additional contractual fine of 10%, in addition to monetary correction and interest on arrears of 1% per month of the amount due.

11. TERMINATION

• 11.1. The delivery of the final service to the CLIENT, according to the characteristics described in the budget proposal, characterizes the completion of the provision of services. This event does not exclude the need for the client to pay the outstanding installments related to the services agreed upon when accepting the budget.
• 11.2. When the client goes more than 7 days without contacting us to continue the work, the provision of services is completed, without refund of amounts paid. If the client has an emergency and needs to pause the project, they must contact us within 7 days to negotiate a possible postponement of the project.
• 11.3. We do not provide services that promote activities that violate Brazilian legislation. We will cancel any monthly or ongoing service, without refund of amounts paid, if we detect activity that does not comply with what is permitted by Brazilian legislation.
• 11.4 Once the CLIENT has informed us of the scope of the project, its characteristics, data for its execution and objectives, we will begin our work based on what was provided to us. When the client changes the scope of the project after our services have begun, the project will be cancelled WITHOUT REFUND OF AMOUNTS PAID.
• 11.5 Amounts will be refunded when the CLIENT requests cancellation up to the 7th (seventh) day after the online contract is signed.
• 11.6 When the CLIENT requests cancellation of the project before its completion, the CLIENT will not be able to use any digital assets that have been delivered, nor will they have intellectual property of any kind over files, drawings and texts sent by BRINOMI during the project.
• 11.7 In cases of termination of recurring contracts, there will be no refund of amounts previously paid by the CLIENT. The CLIENT may request cancellation of the recurrence at any time, and the service will be provided until the end of the contracted period.

12. DOCUMENT MODIFICATIONS

• 12.1. This document may be modified without prior notice and references to specific terms for certain types of service may be inserted. We will make every effort to keep the link from this page to this document always the same, so that you can return and read it whenever you wish.

13. GENERAL PROVISIONS

• 13.1. It is agreed that there is no employment relationship between the parties, and there is no type of subordination or employment relationship between BRINOMI and the CONTRACTOR.
• 13.2. The CONTRACTOR understands that BRINOMI cannot guarantee any specific financial result related to its services.
• 13.3. When the provision of services involves the delivery of digital assets, such as flows, websites, visual identity, etc., BRINOMI is not responsible for the use and employment of the digital assets that are delivered to the CLIENT.
• 13.4. The services depend on the proper functioning of technology structures that are not under BRINOMI’s control, for example, the CLIENT’s WhatsApp number and account on Meta and Google, server company, the internet, etc.
• 13.5. BRINOMI is exempt from liability in cases of technical problems, restrictions and blocking of customer accounts on social platforms and hosting companies, additional services, or possible chip blocking in automations where WhatsApp will be used as the main tool.

14. GOVERNING LAW AND JURISDICTION

• 14.1. Disputes shall be resolved in São Paulo, Brazil.